Returns & Exchanges
At EKON, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Prepare Your Package
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
3
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your parcel.
4
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number until your refund or exchange is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing